Meet The Tom & Chee Executive Team
The rising grilled cheese franchise is led by a visionary executive team with decades of experience helping franchisees thrive
President & CEO
Roger David was named President and CEO of GSR Brands, the franchisor of Tom & Chee and Gold Star brands, in 2015. David oversees a team of dedicated professionals working to continue building the Tom & Chee brand, the famous handcrafted melts and soup restaurant chain that rocketed to stardom thanks to a successful appearance on ABC’s Shark Tank.
David believes restaurant brands are built tableside and has advanced the company’s training and development efforts, as well as a deliberate investment into facility efficiencies in order to build environmentally-friendly restaurants, which pays off for franchise owners who are realizing improvements in labor costs, energy usage and employee productivity.
James Conover, CMA
Chief Financial Officer
Driving the financial success and planning for the future of Tom & Chee is at the heart of everything James Conover, CMA, does. Conover directs all aspects of financial activities for GSR Brands and its two flagship brands, Gold Star and Tom & Chee, overseeing all accounting, financing, treasury, budgeting, audit, tax, reporting and insurance activities for both brands.
He is well-versed in topics surrounding franchisee financing and accounting for franchise brands. For James, the key to Tom & Chee’s success is craveable food and a simple operations model designed for franchisee success.
Vice President of Operations
Weaving GSR brands’ promise — “make you feel like family” — through every operational task at the company is Mayerik’s top priority.
Mayerik is responsible for operating the franchise portion of the business with a solid, innovative business approach while making sure that each franchise owner feels like a part of the family, now in its second generation of leadership.
Mayerik has spent the last 17 years at GSR Brands ensuring brand compliance in all facets of operations to drive profitability of the brand financial model, leading a strong team of operations professionals to achieve goals and ensure the brand service promise is being delivered by each team member among 70+ restaurants owned and operated by more than 30 franchise owners.
Human Resources Director
Johnson is an HR professional focused on strategic solutions to drive improvement for business growth at GSR Brands. She has experience in change management, positioning and engaging culture through corporate evolution. She leads all human resources activities and serves as Strategic Business Partner to the team, working to shape and drive the business strategy across all departments on both brands. Her work is helping shape the business strategy to grow both brands in the region and beyond.
Prior to joining the GSR family, Johnson held senior HR roles in several organizations, gaining broad experience in associate relations, engagement strategies and analytics, organizational development, change management and communications, and product education. She designed extensive manager tools and training for improvement across a broad spectrum of topics including customer experience, business analysis, leadership and management skills and onboarding. She is a Lean Six Sigma Black Belt, receiving certification in March 2018.
Samir Daoud, CFE
Each franchisee’s success is the No. 1 priority for Daoud in his role as franchise director for GSR Brands. It’s only fitting that he leads this department: He started out on the other side as a franchisee for the brand, and over the last 12 years has worked as an owner-operator and retail manager before transitioning to a role where he manages current and future franchisees.
As retail sales manager, he was able to increase market and product growth through expansion in Gold Star’s retail product line, distributors and outlets. In 2015, he transitioned to franchise development and now focuses on driving results through the company’s strategic growth plans by assisting new and current franchisees establish and achieve their goals. He is responsible for attracting new franchisees, prospecting and qualifying new and existing franchisees, onboarding, and leveraging internal CRM systems to track progress. He also manages current franchisees and their agreements with the brand, lease negotiations on behalf of franchisees, restaurant operations, developing customer relationship strategies with franchisees and assisting with exit strategies when needed.
As Development Director, LiCalzi leads a team for GSR Brands tasked with creating more convenient Gold Star and Tom & Chee locations with the right-size footprint, curb appeal, and interior design – both in the kitchen and in the dining room – to increase profitability and efficiency.
From site selection and lease negotiations to restaurant design and value engineering construction details, LiCalzi has done it for GSR Brands. He led a team to develop Gold Star’s G5 prototype and Tom & Chee’s 2.0 prototype. For the Gold Star brand, he implemented a $25 million rollout plan of the G5 prototype to reimagine the brand experience for all locations. The design has started to roll out to new restaurants and current franchise locations, with plans to update all of Gold Star’s 70+ locations by 2021. For Tom & Chee, he led a team to reduce the initial investment, right size the footprint and focus on technology to improve restaurant performance. Tom is most proud of the reimagined experiences the brands have implemented to drive success for the coming years.
Director of Training
Kraemer brings more than 20 years of industry knowledge to the GSR Brands family. His extensive experience in fast casual restaurant operations — from market development to training — has taken him from single unit operations to managing and directing operations for multimillion-dollar brands.
At GSR Brands, Kraemer is responsible for empowering employees to deliver the brand’s service promise each day by developing and implementing standard training programs across the brand for every franchise to utilize. He also oversees new restaurant training, as well as training current employees before a remodeled restaurant opens to the public. He has overseen the rollout of online ordering systems across both brands. He also assists with food cost management, labor management and team development for the brands.
Pollard started her career at Gold Star as a server while working her way to a college degree, where she found value in a company where everyone is passionate about what they do and treat each other as one big family.
Now as Field Marketing Manager for both Gold Star and Tom & Chee, Pollard leads a team dedicated to ensuring the success of each franchise owner by developing and managing all local marketing activities for Gold Star and Tom & Chee locations, as well as brand promotions. Her work includes overseeing internal and external teams developing brand strategy, creative and tactics to drive sales in marketing, advertising, public relations and social media. She supports each of Gold Star’s 70+ locations with local store marketing initiatives aimed at raising awareness around store openings, as well as ongoing marketing support for franchisees.
GSR Brands is committed to giving back to the communities that support its brands, and Pollard brings that commitment to life by overseeing charitable giving programs with area schools and nonprofit organizations, including the company’s very successful National Chili Day celebration to benefit local food banks in the region.
Co-Founder & Franchise Development Coordinator
Rachford has a deep love for all things cheesy, and her experience backs it up. As co-founder of the nationally recognized brand, Tom & Chee, Rachford spent plenty of time promoting the cheese love on behalf of the brand. After Tom & Chee transitioned to the GSR Brands family, Rachford moved to her current role of franchise development coordinator. She is often the first face that prospective franchisees know when they explore Gold Star and Tom & Chee franchise opportunities, managing initial incoming franchisee and resale requests. She also coordinates and plans site selection activities, assists with real estate process and development, and maintains the brands’ updated franchise disclosure document and franchisee files.
Rachford is an active brand ambassador, involved in multiple public relations activities. She is an expert at building relationships with teams, clients and partners and can speak to the value community engagement and involvement plays in a restaurant’s success.
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