How Will We Support You?
Rising grilled cheese franchise will support you from day one and every day after
The decision to franchise with Tom & Chee means you will never be alone in your business. Tom & Chee offers one of the most comprehensive training platforms in the entire franchise industry, and we will work together to help your business thrive and prosper over the long-term.
Tom & Chee is led by a visionary executive team with over 50 years of experience in helping franchisees thrive in the restaurant business — and more importantly, we are a tight-knit family. We work hard to extend that sense of family to our franchise network, and this is evident in a fundamental rule we established when our franchisees need our support: provide an answer within 24 hours, no exceptions.
“Whether I or anyone else has the answer or not, that call is returned within 24 hours,” says Samir Daoud, Franchise Director with Tom & Chee. “Even if the answer is ‘I’m working on that for you,’ that owner gets an update. Their issues and concerns are important to us, and we make sure they get handled as quickly as possible.”
This is how we support our franchisees:
Franchise owner training is in-depth and ongoing
When you come to your initial training at our headquarters in Cincinnati, you’re going to learn how to master the Tom & Chee business by being in the business. You will work in an open restaurant where you will learn everything regarding how to greet customers, prepare everything on the Tom & Chee menu, master our POS system, take inventory, lead a team and more. In addition to the in-store training, you also will attend classroom-style courses that focus on marketing, financial performance and more. At the end of this experience, you will have the confidence and skill set you need to open your restaurant in your community.
“We start with the fundamentals,” says Tyler Kraemer, Director of Training. “We take a new owner through the same journey a new employee would experience. We take them to a restaurant and teach them how to operate in every station, from food preparation and service, to who we are as a brand. They go from what a new employee would do all the way through working as a shift leader and then a restaurant manager. Our approach is a ‘train the trainer’ mentality, so that every owner has the tools to get their team up to speed when they are onboarding staff and preparing to open their own restaurant.”
“If we need to pile into a van and go back to a new franchise location, do a boot camp-style training to make sure they are confident and able to provide great service we will do that. We are committed to doing whatever it takes for our franchise teams to succeed.”
— Tyler Kraemer, Director of Training
When you leave training, our support doesn’t end there. We help you manage your grand opening to ensure that your business gets off on the right foot, and we continue to follow up with you in person, as well as by phone and email, on a regular basis to ensure that your restaurant is thriving.
“We go through a soft opening, and then the larger grand opening, and we can see how things are going,” Kraemer explains. “We’ll have at least three trainers in for that, and then we start backing them out as the local team gets confidence and takes over. Then we come back for routine visits to make sure it’s all going well, and to perform any remedial or new training that’s necessary to help that franchise owner and their team excel.”
PlayerLync training platform makes ongoing training easy and fun
Tom & Chee franchise owners benefit from the state-of-the-art PlayerLync operational support and training platform. Each restaurant has tablets that allow — in three clicks or less — employees and managers to get to a wide range of content from training videos to operational support.
“It’s our operations manual on steroids,” says Roger David, CEO and President. “It has video links and searchable content and allows owners to communicate with each other as well as our corporate team. We post updates on the platform, so we are pushing out information to the franchises as well.”
The PlayerLync tablets act as a field trainer, too, allowing new employees to watch videos and master skills quickly and easily. And if someone is having trouble, their manager can have them re-watch content in order to bring skills back in line.
Ready to learn more? Click here and we’ll send over some detailed information and arrange a call so we can answer any questions you have.